Tourist Satisfaction Towards Tourist Facilities

Tourism sphere has last the third largest source of income from foreign supervene upon in Malaysia and Melaka is unitary of the most important touring carry depots in Malaysia. Tourism sector has helped Malaysia in numerous ways. many of the supportive sides are that it helps to increase Malaysian part of life, and promote Malaysia as a elegant and save country to visit. As a world class tourism destination nominated by UNESCO in 2008, Melaka has served many tourists throughout the world.Since 2008, many of the study do were focused on heritage saving and culture appreciation. A study of dish eccentric is important in vagabond to learn on tourists satisfaction towards tourists facilities. In tourism management, tourists facilities are essential to stumble tourists loyalty, trust and satisfaction. Based on the come after and evaluation, the basis for advocateation and improvements can be allocated for upgrading the physical plan.This research therefore focuses on international tourists satisfaction on tourists facilities and Melaka has been elect as the case study. This researchs objectives is (a) to identify tourism facilities needed by the tourist in Dutch inheritance Trail, Melaka. (b) to determine tourists satisfaction levels on tourism facilities. (c) to identify the issues related to tourism facilities. (d) to recommend possible improvements to improve the tourism facilities. This research analysed the current tourists satisfaction towards tourists facilities in Melaka hereditary pattern Sites.To do so, 100 sets of questionnaire were distributed among the international tourist in Melaka who has experience tourists facilities for the purpose of information collection. The data collected were further analysed by carry out Relative master(prenominal) Index (RII) and spearman test. The results shows that tourists were unsatisfied in authentic tourists facilities existed despite the fact that Melaka Heritage Sites is the one of the sign ificant tourism destinations in Malaysia.Besides, the results as well revealed that there is significant relationship surrounded by some of the respondents groups and satisfaction level of tourists facilities. Some of the issues identified in this research were cleanliness, pedestrians, quality of information given to tourists and money changes or ATM machines are taken into consideration. Therefore, some(prenominal) suggestions and recommendations were formulated to enhance the existing function quality of tourists facilities based on the respondents feedback.